1. Data controller
The controller of your personal data is Gabinet Weterynaryjny Multivet Lekarz Weterynarii Iga Potwora, registered address: ul. Ołowiana 11, 53-434 Wrocław, Lower Silesia, place of service: ul. Kościuszki 61, 55-330 Lutynia (Miękinia commune), Tax ID (NIP): 7542881265, REGON: 022366570 (hereinafter: the "Controller").
For matters concerning personal-data protection you can contact the Controller by phone at +48 533 557 247 or by email: kontakt@multivetactive.pl.
2. Legal bases and purposes of processing
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Polish Personal Data Protection Act of 10 May 2018. We process your data for the following purposes:
- providing veterinary services and keeping the animal’s treatment records - under Art. 6(1)(b) and (c) GDPR (performance of a contract and legal obligations),
- handling enquiries and booking appointments (contact form, phone, email) - under Art. 6(1)(b) and (f) GDPR (legitimate interest - responding to an enquiry),
- issuing accounting documents - under Art. 6(1)(c) GDPR (tax and accounting obligations),
- pursuing or defending against claims - under Art. 6(1)(f) GDPR,
- marketing our own services - solely on the basis of consent (Art. 6(1)(a) GDPR), where it has been given.
3. Scope of data processed
Depending on the purpose we process, among others: name and surname, phone number, email address, address, animal data (species, breed, age, treatment history) and, for accounting documents, the data needed to issue an invoice. Providing data is voluntary but necessary to book an appointment and provide the service.
4. Data retention period
We keep data for as long as necessary to fulfil the purposes for which it was collected, and then for the period required by law (e.g. accounting records - 5 years) or until any claims become time-barred. Data processed on the basis of consent - until the consent is withdrawn.
5. Data recipients
Data may be shared with entities that support the Controller’s activities, only to the extent necessary and under appropriate agreements, including: IT and hosting providers, the appointment-booking system operator, the accounting office and diagnostic laboratories. Data is not transferred outside the European Economic Area unless an adequate level of protection required by the GDPR is ensured.
6. Your rights
In connection with the processing of your data, you have the following rights:
- the right to access your data and receive a copy of it,
- the right to rectify (correct) your data,
- the right to erasure (the "right to be forgotten"),
- the right to restrict processing,
- the right to data portability,
- the right to object to processing,
- the right to withdraw consent at any time (without affecting the lawfulness of processing carried out before its withdrawal),
- the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office (UODO) (ul. Stawki 2, 00-193 Warsaw, Poland).
7. Cookies
The site may use cookies - small text files saved on the user’s device. We use:
- essential cookies - necessary for the site to work correctly,
- functional and analytical cookies - helping us understand how the site is used (used only with the user’s consent).
You can change your cookie settings in your browser at any time - restrict or disable them. Restricting cookies may affect some site functions.
8. Changes to the privacy policy
The Controller reserves the right to make changes to this privacy policy. The current version is always available on this page. Last updated: 1 April 2026.