§1. General provisions
These terms set out the rules for providing veterinary services and using the multivetactive.pl website. The service provider is Gabinet Weterynaryjny Multivet Lekarz Weterynarii Iga Potwora, registered address: ul. Ołowiana 11, 53-434 Wrocław, Lower Silesia, place of service: ul. Kościuszki 61, 55-330 Lutynia, Tax ID (NIP): 7542881265, REGON: 022366570 (hereinafter: the "Clinic").
Veterinary services are provided in accordance with the Polish Act of 18 December 2003 on animal treatment facilities, the Act on the profession of veterinary surgeon and veterinary chambers, and the principles of veterinary ethics and deontology.
§2. Definitions
- Client - a natural person, legal person or organisational unit using the Clinic’s services and being the animal’s owner,
- Patient - the animal under veterinary care,
- Service - a veterinary service (prevention, diagnostics, treatment, surgery, rehabilitation, INDIBA therapy and others),
- Website - the website available at multivetactive.pl.
§3. Scope and rules of service provision
- The Clinic provides veterinary services in internal medicine, cardiology, dermatology, surgery, prevention, diagnostics and animal rehabilitation, including INDIBA therapy and water-treadmill training.
- Services are provided only by suitably qualified persons, including veterinary surgeons entered on the register of the National Veterinary Chamber.
- Physical treatments and therapies (e.g. INDIBA, rehabilitation) are preceded by a qualifying assessment; the attending vet decides on the scope and course of treatment.
- The owner is obliged to provide accurate information about the patient’s health and to follow post-treatment recommendations.
§4. Registration and booking appointments
- Appointments are booked by phone at +48 533 557 247, via the contact form on the Website or through an external online booking system.
- If you are unable to attend an appointment, please cancel or reschedule in advance.
- The Clinic makes every effort to keep appointments on time; in justified cases (e.g. emergencies) the order of admissions may change.
§5. Payments
- A fee is charged for services provided in line with the Clinic’s current price list, available at the premises.
- Payment is made after the service is provided. At the Client’s request a sales document (receipt or invoice) is issued.
- For planned procedures the Clinic may provide an estimated cost beforehand.
§6. Liability
- The Clinic provides services with due care, in line with current veterinary knowledge. Owing to the nature of biological processes, the Clinic does not guarantee a specific treatment outcome.
- The Clinic is not liable for consequences arising from the owner withholding information about the patient’s health or failing to follow recommendations.
§7. Use of the website
- The content on the Website is informational and does not replace a veterinary consultation.
- Users are prohibited from supplying unlawful content.
- The rules for processing personal data are set out in the Privacy policy.
§8. Complaints
The Client has the right to submit a complaint about the services provided by phone, by email (kontakt@multivetactive.pl) or in person at the premises. A complaint is dealt with without undue delay, no later than 14 days from its receipt.
§9. Out-of-court dispute resolution
A consumer may use out-of-court methods of handling complaints and pursuing claims, including via the European Commission’s ODR platform (ec.europa.eu/consumers/odr) and the relevant ombudsmen and inspectorates.
§10. Final provisions
In matters not covered by these terms, Polish law applies, in particular the Civil Code and the Consumer Rights Act. The Clinic reserves the right to amend the terms; the current version is published on the Website. Last updated: 1 April 2026.